GAN Workplace & Culture
GAN offers an empowered work environment that encourages creativity, initiative, and professional growth. We provide a competitive salary and benefits package.
Team Overview:
This role would join the growing global based team where the successful candidate will enjoy working in a dynamic, fast-paced and exciting environment.
Job Purpose:
The successful candidate will work within the Customer Service team. This will involve working with customer service colleagues, team managers and GAN casino clients to provide the highest level of customer service to casino patrons at GAN partners.
Successful candidates are expected to show initiative, dedication and willingness to take advice and direction. Successful candidates must also be able to maintain excellent communication, both with internal GAN teams and external casino patrons. The customer service team works closely with GAN Account Managers to maintain the relationships between GAN casino clients and the company.
Description of Job Responsibilities:
- Provide excellent customer service over the phone, live chat, video live chat and via email.
- Respond to B2B issues and questions relating to the services we offer.
- Monitor fraud across B2C and B2B operations on a daily basis.
- Liaise with technology departments both in house and third party, on technical issues relating to customers and products.
- Monitor website availability and functionality, alerting the necessary parties when performance or accessibility is affected in any way.
- Assist in processing deposits and withdrawals for our customers.
- Participate in the testing of new products and services.
- Other duties as assigned
Requirements:
- Demonstrate strong understanding and experience in MS Office
- Excellent English written and verbal communication skills
- Friendly and patient manner for handling awkward customers
- The candidate must be detail oriented, as this role requires managing many simultaneous tasks in a day
- Previous experience in a gaming/gambling role would be advantageous
- Previous experience in dealing with customer fraud would be advantageous
- Self-motivated, with ability to motivate others
- Ability to think on your feet, multitask and use your own initiative.
- Able to spot opportunities to promote additional services
- Strong emotional IQ (EQ) and demonstrated ability to create relationships with new people quickly and easily and manage those relationships effectively over time
- Ability to thrive in a fast-paced, deadline-driven environment
- Self-motivated and solution-oriented
- Highly organized with strong attention to detail and follow-through
- Demonstrates ability to adapt to various Client corporate cultures
- Ability to plan strategically, but stay on top of tactical execution
- All candidates, including CV/Resume must be in English language as well as fluent in reading, writing and speaking.
This position is a hourly position shift-based. It may require a day, evening and weekend, (early mornings, and/or late evenings, etc).
GAN operates in a highly regulated environment, and candidates may be required to obtain an occupational gaming license in one or more U.S. states, which includes an application of personal data, a criminal and credit check, fingerprints and must be at least 21 years of age. GAN will cover all costs and provide access to an Identity Protection program.
Or, know someone who would be a perfect fit? Let them know!
