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Team Overview:

The primary purpose of the Customer Service team is to provide 24/7 ‘World Class Support’ to GAN’s Partners and Customers. This team is part of the Support Services Department and is based in multiple locations: Las Vegas, Nevada and Sofia, Bulgaria.

 Job Purpose:

The successful candidate will work within the Customer Services Team to provide support, to improve customer experience, document and track user reported issues, and improve general user experience.  This will involve working with customer service colleagues, team managers and GAN casino clients to provide the highest level of customer service.

Successful candidates are expected to show initiative, dedication and willingness to take advice and direction. Successful candidates must also be able to maintain excellent communication, both with internal GAN teams and external GAN casino clients/ users. The customer service team works closely with GAN Account Managers to maintain the relationships between GAN casino clients and the company.

 Description of Job Responsibilities:

  • Provide excellent customer service via phone, live chat, and via email.
  • Respond to B2B issues and questions relating to the services we offer.
  • Monitor fraud across B2C and B2B operations on a daily basis.
  • Liaise with technology departments both in house and third party, on technical issues relating to customers and products.
  • Monitor website availability and functionality, alerting the necessary parties when performance or accessibility is affected in any way.
  • Assist in processing deposits and withdrawals for our customers.
  • Participate in the testing of new products and services.
  • Other duties as assigned

 Requirements:

  • Demonstrate strong understanding and experience in MS Office and Jira (preferred)
  • Excellent English written and verbal communication skills
  • This position is an hourly position shift-based.  It may require a day, evening and weekend, (early mornings, and/or late evenings, etc)
  • Friendly and patient manner for handling customers
  • The candidate must be detail oriented, as this role requires managing many simultaneous tasks in a day
  • Online troubleshooting technical issues relating to customers and products
  • Self-motivated, with ability to motivate others and operate in a team environment
  • Ability to think on your feet, multitask and use your own initiative.
  • Strong emotional IQ (EQ) and demonstrated ability to create relationships with new people quickly and easily and manage those relationships effectively over time
  • Ability to thrive in a fast-paced, deadline-driven environment
  • Self-motivated and solution-oriented
  • Highly organized with strong attention to detail and follow-through
  • Demonstrates ability to adapt to various Client corporate cultures
  • Ability to plan strategically, but stay on top of tactical execution
  • Previous experience in online gaming/gambling/sports betting (Preferred)
  • Previous experience in dealing with customer fraud (Preferred)

 Travel Requirements:

None

 This position is a hourly position shift-based.  It may require a day, evening and weekend, (early mornings, and/or late evenings, etc).


GAN operates in a highly regulated environment, and candidates may be required to obtain an occupational gaming license in one or more U.S. states, which includes an application of personal data, a criminal and credit check, fingerprints and must be at least 21 years of age.  GAN will cover all costs and provide access to an Identity Protection program.  

 



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Las Vegas, NV, US

89145
89145 Las Vegas Directions View page

Why work with GAN?

An opportunity to work and build a career in an established multinational company with a start-up feel and community.

  • GANtastic Culture

    We are a group of hard-working, smart individuals from all around the world. We value a healthy work/life balance, providing flexible work hours while offering a fun, lively, and supportive work environment - including activities like zoom happy hours and employee-friendly competitions (just wait until you submit your pet photos, talent videos, and written stories for prizes). We believe in helping the company flourish by championing each other's personal and professional growth.

    At GAN, you're more than just an employee - you're family.

  • Compensation and Benefits

    Competitive total compensation package - including generous Holiday (EU) / PTO (US) programs and company paid Bank Holidays (EU) / Holidays (US).

    Benefit packages are dependent on the country, as some countries have healthcare through the government. In addition, GAN offers pension plans (EU) / 401(k) matching (US), paid maternity and paternity leave, and health and wellness coverage in the US (including medical, dental and vision, HSA, short-term and long-term disability insurance, and life insurance).

  • GAN Perks

    Fitness, gym, and sports reimbursement programs or vouchers, payday drinks, social events and competitions, and employee referral bonuses.

  • Equal Opportunity Employer

    GAN is committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the military and armed forces, or any other basis protected by country, federal, state, or local law. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences, and values.

GAN Workplace & Culture

GAN offers an empowered work environment that encourages creativity, initiative, and professional growth. We provide a competitive salary and benefits package.

 

 

 

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