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Team Overview:

This role would join the London based team where the successful candidate will enjoy working in a dynamic, fast paced and exciting environment using the latest technologies. You will be comfortable in working within an agile and creative development environment on a wide variety of exciting products and features, reacting to constantly evolving and rapidly expanding market.

The successful candidate will be a part of team of IT HelpDesk team within the Information Technology department reporting to the Lead Desktop support.

Job Purpose:

This position will be responsible for providing IT support to users in our London, US, Sofia and Israel offices.

 Description of Job Responsibilities:

  • The successful candidate will be responsible for managing the site and the day to day activities to ensure customer SLA's are achieved and customer satisfaction is surpassed.
  • The successful candidate must be self-motivated and have the confidence to make decisions on their own initiative.
  • There may be some requirement to backfill/assist on other local sites.

 The work is split between:

  • Second level support of the client and application software on a range of laptops, PC's and servers.
  • PC lifecycle
  • Other activities including office moves and software installations
  • Hardware break fix on PC's, Laptops and Printers
  • Hours of work will be between mostly 09:30-18:00 although some flexibility in these hours is expected to meet work demands and be part of our global Infrastructure team and in a few rare cases expected to work on US/Sofia time zone.


  • Highly experienced in working with in-house development teams, 3rd party application developers and solution providers
  • Aptitude for self-development, especially in terms of developing technical knowledge for new technologies and business applications.
  • Good interpersonal skills – customer focused and collaborative.
  • Team player with a passion for technology.
  • An aptitude for attention to detail.
  • Able to work on own initiative and the ability to plan, work under pressure, multi-task and meet short deadlines.
  • Self-motivated and able to work independently, exercising good initiative and judgment, with strong problem solving and analytical skills.
  • Strong emotional IQ (EQ) and demonstrated ability to create relationships with new people quickly and easily and manage those relationships effectively over time
  • Ability to thrive in a fast-paced, deadline-driven environment
  • Self-motivated and solution-oriented
  • Highly organized with strong attention to detail and follow-through
  • Confident, strategic thinker
  • Demonstrates ability to adapt to various Client corporate cultures
  • Excellent oral and written communication skills
  • BA Degree Required- IT/ Technology


Essential Technologies (with preferred technologies/tools in brackets):

  • Microsoft Windows server (Active Directory, GPO, DHCP and DNS)
  • Microsoft Windows workstation
  • Dell Laptop and Servers (PowerEdge Dell R Series/ EqualLogic PS Series)
  • Basic network protocols knowledge
  • Basic network patching knowledge
  • Knowledge of ITIL concepts
  • Linux (any flavour)- Preferred
  • VoIP/PBX (Asterisk)-Preferred
  • G-Suite- Strongly Preferred


Travel Requirements:

 This role may require occasional travel to other GAN offices and Datacenter.

Or, know someone who would be a perfect fit? Let them know!

London, UK

70 Newcomen St
SE1 1YT London Directions View page

Why work with GAN?

An opportunity to work and build a career in an established multinational company with a start-up feel and community.

  • GANtastic Culture

    We are a group of hard-working, smart individuals from all around the world. We value a healthy work/life balance, providing flexible work hours while offering a fun, lively, and supportive work environment - including activities like zoom happy hours and employee-friendly competitions (just wait until you submit your pet photos, talent videos, and written stories for prizes). We believe in helping the company flourish by championing each other's personal and professional growth.

    At GAN, you're more than just an employee - you're family.

  • Compensation and Benefits

    Competitive total compensation package - including generous Holiday (EU) / PTO (US) programs and company paid Bank Holidays (EU) / Holidays (US).

    Benefit packages are dependent on the country, as some countries have healthcare through the government. In addition, GAN offers pension plans (EU) / 401(k) matching (US), paid maternity and paternity leave, and health and wellness coverage in the US (including medical, dental and vision, HSA, short-term and long-term disability insurance, and life insurance).

  • GAN Perks

    Fitness, gym, and sports reimbursement programs or vouchers, payday drinks, social events and competitions, and employee referral bonuses.

  • Equal Opportunity Employer

    GAN is committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the military and armed forces, or any other basis protected by country, federal, state, or local law. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences, and values.

GAN Workplace & Culture

GAN offers an empowered work environment that encourages creativity, initiative, and professional growth. We provide a competitive salary and benefits package.




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