CRM Live Ops Coordinator

CRM Live Ops Coordinator

Team Overview:

The Marketing Services team is primarily in the Tel Aviv, Israel office with additional team members split between the Las Vegas, New Jersey, London, and Sofia offices. The team is responsible for growing as well as supporting a number of simulated gaming and real money gaming marketing programs on behalf of our worldwide B2B partner casinos. The team is central to the global simulated gaming and US real money gaming strategies.


Job Purpose:

GAN is looking for an experienced CRM Live Ops Coordinator to join our growing Social Casino Retention team. In this role you will play a pivotal part in executing the social gaming retention strategy.


Description of Job Responsibilities:

  • Managing the operation of monetization activities within the game through the site’s back office system: setting up promotions, controlling game features, creating pricing configurations, segmentation, CRM control, prizes awarding, etc.
  • Ensuring the CRM strategy is consistent, flawless with the best customer experience
  • Work closely with internal and external stakeholders to ensure engagement of customers with refreshing and perfectly executed promotions
  • Constantly analyzing and optimizing promotions to ensure continuous improvement and identifying future opportunities for growth
  • Help manage the operation of monetization activities outside the game: setting up ongoing and daily emails, in app messaging, push notifications, etc.
  • Other duties as assigned



  • 1+ year experience in a CRM / online marketing position, focused on customer retention
  • English proficiency both spoken and written
  • Highly attentive to details, thorough, responsible and punctual
  • Strong computer skills, ability to learn and operate multiple applications
  • Ability to work under pressure
  • Great time management skills
  • Strong problem solving/troubleshooting skills
  • Strong presentations skills
  • Proactive and creative with the drive to improve and continuously learn
  • Ability to thrive in a fast-paced, deadline-driven environment
  • Demonstrates the ability to adapt to various Client corporate cultures
  • Bachelor’s degree – a plus
  • Experience with CRM tools – a plus
  • All candidates, including CV/Resume must be in English language as well as fluent in reading, writing and speaking.

Or, know someone who would be a perfect fit? Let them know!

Sofia, Bulgaria

Blvd "James Bourchier" 76a
1407 Sofia Directions View page

Why work with GAN?

An opportunity to work and build a career in an established multinational company with a start-up feel and community.

  • GANtastic Culture

    We are a group of hard-working, smart individuals from all around the world. We value a healthy work/life balance, providing flexible work hours while offering a fun, lively, and supportive work environment - including activities like zoom happy hours and employee-friendly competitions (just wait until you submit your pet photos, talent videos, and written stories for prizes). We believe in helping the company flourish by championing each other's personal and professional growth.

    At GAN, you're more than just an employee - you're family.

  • Compensation and Benefits

    Competitive total compensation package - including generous Holiday (EU) / PTO (US) programs and company paid Bank Holidays (EU) / Holidays (US).

    Benefit packages are dependent on the country, as some countries have healthcare through the government. In addition, GAN offers pension plans (EU) / 401(k) matching (US), paid maternity and paternity leave, and health and wellness coverage in the US (including medical, dental and vision, HSA, short-term and long-term disability insurance, and life insurance).

  • GAN Perks

    Fitness, gym, and sports reimbursement programs or vouchers, payday drinks, social events and competitions, employee referral bonuses, and much more are perks.

  • Equal Opportunity Employer

    GAN is committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the military and armed forces, or any other basis protected by country, federal, state, or local law. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences, and values.

GAN Workplace & Culture

GAN offers an empowered work environment that encourages creativity, initiative, and professional growth. We provide a competitive salary and benefits package. 

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