Customer Service Rep - Gaming

Customer Service Rep - Gaming

Team Overview:

This role would join the growing global based team where the successful candidate will enjoy working in a dynamic, fast-paced and exciting environment. 

 

Job Purpose:

The successful candidate will work within the Customer Service team. This will involve working with customer service colleagues, team managers and GAN casino clients to provide the highest level of customer service to casino patrons at GAN partners.

Successful candidates are expected to show initiative, dedication and willingness to take advice and direction. Successful candidates must also be able to maintain excellent communication, both with internal GAN teams and external casino patrons. The customer service team works closely with GAN Account Managers to maintain the relationships between GAN casino clients and the company.

 

Description of Job Responsibilities:

  • Provide excellent customer service over the phone, live chat, video live chat and via email.
  • Respond to B2B issues and questions relating to the services we offer.
  • Monitor fraud across B2C and B2B operations on a daily basis.
  • Liaise with technology departments both in house and third party, on technical issues relating to customers and products.
  • Monitor website availability and functionality, alerting the necessary parties when performance or accessibility is affected in any way.
  • Assist in processing deposits and withdrawals for our customers.
  • Participate in the testing of new products and services.
  • Other duties as assigned

 

Requirements:

  • Demonstrate strong understanding and experience in MS Office
  • Excellent English written and verbal communication skills
  • Friendly and patient manner for handling awkward customers
  • The candidate must be detail oriented, as this role requires managing many simultaneous tasks in a day
  • Previous experience in a gaming/gambling role would be advantageous
  • Previous experience in dealing with customer fraud would be advantageous
  • Self-motivated, with ability to motivate others
  • Ability to think on your feet, multitask and use your own initiative.
  • Able to spot opportunities to promote additional services
  • Strong emotional IQ (EQ) and demonstrated ability to create relationships with new people quickly and easily and manage those relationships effectively over time
  • Ability to thrive in a fast-paced, deadline-driven environment
  • Self-motivated and solution-oriented
  • Highly organized with strong attention to detail and follow-through
  • Demonstrates ability to adapt to various Client corporate cultures
  • Ability to plan strategically, but stay on top of tactical execution
  • All candidates, including CV/Resume must be in English language as well as fluent in reading, writing and speaking.

 

This position is a hourly position shift-based.  It may require a day, evening and weekend, (early mornings, and/or late evenings, etc).

GAN operates in a highly regulated environment, and candidates may be required to obtain an occupational gaming license in one or more U.S. states, which includes an application of personal data, a criminal and credit check, fingerprints and must be at least 21 years of age.  GAN will cover all costs and provide access to an Identify Protection program.  

 

Or, know someone who would be a perfect fit? Let them know!

Las Vegas, NV, US

89145
89145 Las Vegas Directions View page

Why work with GAN?

An opportunity to work and build a career in an established multinational company with a start-up feel and community.

  • GANtastic Culture

    We are a group of hard-working, smart individuals from all around the world. We value a healthy work/life balance, providing flexible work hours while offering a fun, lively, and supportive work environment - including activities like zoom happy hours and employee-friendly competitions (just wait until you submit your pet photos, talent videos, and written stories for prizes). We believe in helping the company flourish by championing each other's personal and professional growth.

    At GAN, you're more than just an employee - you're family.

  • Compensation and Benefits

    Competitive total compensation package - including generous Holiday (EU) / PTO (US) programs and company paid Bank Holidays (EU) / Holidays (US).

    Benefit packages are dependent on the country, as some countries have healthcare through the government. In addition, GAN offers pension plans (EU) / 401(k) matching (US), paid maternity and paternity leave, and health and wellness coverage in the US (including medical, dental and vision, HSA, short-term and long-term disability insurance, and life insurance).

  • GAN Perks

    Fitness, gym, and sports reimbursement programs or vouchers, payday drinks, social events and competitions, employee referral bonuses, and much more are perks.

  • Equal Opportunity Employer

    GAN is committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the military and armed forces, or any other basis protected by country, federal, state, or local law. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences, and values.

GAN Workplace & Culture

GAN offers an empowered work environment that encourages creativity, initiative, and professional growth. We provide a competitive salary and benefits package. 

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@gan.com
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