The Job in a Nutshell

Join GAN as a Client Relations Manager and become a trusted partner to our clients as they launch, grow, and optimize their gaming platforms. You’ll own the end-to-end client relationship, combining strategic thinking, project leadership, and strong communication to ensure our customers achieve meaningful results with GAN’s products.

Working cross-functionally with teams across Product, Engineering, Delivery, and Customer Service, you’ll help turn client goals into successful launches, ongoing improvements, and long-term partnerships. This is an opportunity to make a real impact — not just by solving problems, but by helping shape the future of our client relationships and the success of our business.

A Sneak Peek into Your Role

• Serve as the primary point of contact and trusted advisor for assigned client accounts, building strong, collaborative, and long-term partnerships.

• Own and manage the full lifecycle of client initiatives — from onboarding and implementation through launch, optimization, and ongoing support.

• Coordinate cross-functional teams across Product, Engineering, Delivery, Marketing, and Customer Service to ensure projects stay on track and client expectations are met.

• Proactively monitor project progress, risks, and dependencies, communicating updates, blockers, and mitigation plans to both internal teams and clients.

• Lead and facilitate client and internal meetings, including kickoffs, status updates, trainings, and business reviews.

• Provide strategic guidance to clients on product capabilities, roadmaps, and best practices to maximize adoption and value.

• Track key performance indicators and customer satisfaction, identifying opportunities for improvement, growth, and expanded partnerships.

• Champion timely resolution of issues by coordinating with internal stakeholders and ensuring clear, consistent communication throughout the process.

• Gather and relay client feedback to internal teams to drive continuous product and service improvements.

• Maintain accurate documentation, project plans, and internal knowledge to support alignment and operational excellence.

You’re good at

• Building strong, trusted relationships with clients and internal stakeholders through clear, confident, and thoughtful communication.

• Serving as a reliable point of ownership — keeping projects, people, and priorities aligned from kickoff through delivery and beyond.

• Managing complex, multi-workstream initiatives with strong organization, structure, and follow-through.

• Communicating technical concepts in a way that is clear, approachable, and tailored to your audience.

• Navigating ambiguity and change with confidence, using sound judgment and a calm, solutions-oriented mindset.

• Balancing strategic thinking with hands-on execution — seeing the big picture while managing the details.

• Proactively identifying risks, dependencies, and opportunities, and acting early to keep things on track.

• Facilitating productive meetings, conversations, and decision-making across diverse teams and client organizations.

• Demonstrating high emotional intelligence, strong interpersonal awareness, and a collaborative, team-first approach.

• Working effectively in fast-paced, deadline-driven environments with multiple priorities and competing demands.

• Adapting your communication style to fit different client personalities, corporate cultures, and business contexts.

• Leveraging tools like Jira, Confluence, and collaboration platforms to keep work visible, organized, and moving forward.

• Applying a customer-centric mindset that balances advocacy for the client with alignment to internal business goals.

• Bringing curiosity, ownership, and initiative to your work — and continuously looking for ways to improve processes and outcomes.

• Drawing on experience in B2B SaaS, gaming, sports betting, or other fast-moving tech environments to add value quickly.

Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too!

Recruitment flow

• First Interview - Second Interview - Third Interview - Offer

• Start date: ASAP

• Salary: $98,000 - $155,000 annually

• Recruiting from US Remote (Eastern Time Zone preferred)

We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are!

Location

U.S. Remote