The Job in a Nutshell

In this role, you’ll own and drive the Simulated Gaming retention and monetization strategy, leading the execution of high-impact CRM campaigns and player journeys. You’ll manage and develop a growing CRM team, work closely with Marketing, Product, and key stakeholders across our international offices, and ensure CRM initiatives are delivered consistently and to a high standard. If you enjoy balancing hands-on CRM execution with people leadership and strategic thinking, this role offers a real opportunity to make an impact.

A Sneak Peek into Your Role

• Plan and execute the CRM strategy across retention and monetization for multiple Social Casino brands.

• Lead and develop the CRM team, ensuring strategies are executed consistently and to a high standard of quality.

• Analyze, optimize, and continuously improve CRM journeys, identifying new opportunities for growth.

• Use player insights and behavioral data to design journeys that deliver great player experiences and strong ROI.

• Collaborate closely with internal and external stakeholders to deliver engaging, well-timed, and flawlessly executed CRM campaigns.

You’re good at

• You bring 4+ years of experience in a CRM role within the iGaming industry, with a strong focus on player retention, ideally including experience with Social Casino or Simulated Gaming products. You also hold a Bachelor’s degree from an accredited university.

• You have at least 2 years of people management experience; leading remote teams is a plus. A Bachelor’s degree from an accredited university is required.

• You have a background in marketing and a proven ability to plan and execute CRM and campaign strategies based on customer needs, local market habits, and player profiles, supported by hands-on experience with CRM tools.

• You’re comfortable working with a variety of stakeholders, acting as a trusted partner and adapting easily to different client and corporate cultures.

• You can communicate complex ideas clearly and confidently to both internal teams and external partners.

• You’re a confident, strategic thinker who enjoys balancing high-level planning with hands-on execution.

• You’re highly organized, proactive, and solution-oriented, with strong prioritization skills and the ability to thrive in a fast-paced, deadline-driven environment.

• You’re flexible to occasionally adjust working hours to collaborate with international teams.

• Fluency in verbal and written communication in English is essential, as it's our primary means of interaction.

Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too!

Recruitment flow

• Interview - Task - Second Interview - Offer

• Start date: ASAP

• Salary: $95 000 - $135 000 annually

• Recruiting from US Remote (Eastern Time Zone preferred)

• Applications are open until we find the one - take the leap and apply now!

We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are!

Location

U.S remote